At Aliz, we are a high-end technological professional services company specializing in delivering advanced data and AI solutions. Our focus is on innovation, quality, and providing exceptional customer satisfaction. As we continue to expand globally, we are looking for a Chief Delivery Officer (CDO) to lead our engineering operations and ensure the excellence of our project delivery in the data and AI domains.

Job Summary:

The Chief Delivery Officer's primary responsibility is to ensure that all project deliveries meet the highest standards of quality and achieve outstanding customer satisfaction. The CDO will oversee the global operations of our engineering organization, with a strong emphasis on delivering superior data and AI solutions. This role involves working closely with various departments to introduce and enhance engineering practices, monitor key processes, and develop our engineers.

Key Responsibilities:

• Global Engineering Operations: Manage the engineering organization across multiple locations, from Munich through Budapest to Jakarta.
• Project Quality and Customer Satisfaction: Ensure high-quality project delivery measured by customer satisfaction and strive for high customer NPS, especially in data and AI solutions.
• Lifecycle Management: Ensure a smooth transition from project to post-project lifecycle, including MSP and support.
• Engineering Practices: Collaborate with technical practice leaders to cover the ‘people’ side for engineers, introduce cross-engineering initiatives, and enhance engineering practices with supporting functions.
• Seniority Mix: Monitor and adjust the seniority mix within engineering teams.
• Well-Being and Development: Monitor the well-being of engineers, develop their skills, and create clear learning and career paths.
• Culture Branding: Promote and brand our company culture externally.

Key Performance Indicators (KPIs):

• Gross Margin (GM)
• Customer Net Promoter Score (NPS)
• Utilization Rate
• Pre-Sales Success
• Employee Fluctuation
• Career Advancement in Engineering

Required Traits and Skills:

• Leadership: Ability to balance multiple responsibilities and delegate effectively.
• Hands-On: Capable of taking a hands-on approach initially, then delegating tasks appropriately.
• Quick Decision-Making: Ability to make quick, effective decisions.
• Collaboration: Strong ability to work with various teams and departments.
• Soft Skills: No requirement for a hard technical skillset but must possess excellent communication and leadership skills.

Preferred Qualifications:

• Experience in leading a global engineering team.
• Proven track record of improving project delivery efficiency and quality.
• Strong background in supporting senior architects and integrating new projects.
• Experience with lifecycle management, including MSP and support.
•  Ability to monitor and develop key engineering processes and practices.

• using cutting-edge technologies and learning from A+ Big Data and Google Cloud experts.
• maintaining a healthy work-life balance with financial initiatives to support physical and mental health and green commuting.
• a collaborative working environment with hybrid work opportunities.
• flexible working time to adapt to when you feel most productive.
• employee counseling opportunity with coaches and contracted psychologists.
• continuous training and learning opportunities with yearly allocated learning hours from working time and dedicated mentorship by experienced colleagues.
• social activities for everyone (team building events, company breakfasts, Christmas, Halloween, and VR parties, sport events, professional meetups, darts and pinball tournaments, biweekly company-wide knowledge sharing sessions).
• last but not least, a great community. :)